Sell to Us
How to Sell to Once Upon A Child
Tips for Earning More CA$H
Frequently Asked Selling Questions!
Why are you passing on my items for stains and wash wear and there are clothes on your sales floor with staining and wash wear?
We try our best not to purchase items with stains, holes, or a lot of wash wear. We’ve been open for less then 1 year, as we’ve trained and learned, our sorting has improved (but we still miss some things, please remember we are humans- not robots!)
Why are you passing on my items because of pet hair?
Once we find pet hair, we stop! We have staff with pet allergies (we keep Benadryl in our drawer) and we also want to protect children who have allergies. You’re welcome to wash the items and bring them back.
I just washed my items, how can they have an odor?
If we detect any odor, we also get a “second nose” (or even a 3rd) to weigh in. (Do you think we like to have this convo?) We don’t mean to offend, but perhaps you’re nose blind, maybe the odor came from the container, harsh water, or maybe from the transportation?
Why are your standards stricter on smaller sizes than youth sizes?
We choose what to buy based on style, condition, and demand. We have a larger volume of smaller sizes coming in to be sold; therefore, we have to be more selective on those sizes.
My clothes still had tags on them, why didn't you buy them?
We love items with tags still attached! We have additional lighting over our counters (really, look up) so we can spot stains. You could have purchased the item with a stain, someone could have touched it with a dirty hand, or something could have dropped on it. It could be a style that is older than 5 years old or it may have excessive wrinkles.
Why aren't you offering me more money for my items?
Our computer generates our pricing based upon size, condition, and brand. Also, we are paying cash and doing all of the work. Remember, with consignment, you wait on your item to sell before you get paid, you price, you tag, you hang, and you remove the item from inventory if it does not sell. If you do not like our offer, you do not have to take it! Try consignment or Facebook Marketplace and if you decide later to sell it to us, come on back!