Frequently Asked Questions
Have Questions? We Have Answers!
We Have Answers!
What are your hours? What are your buying hours?
Our Store Hours are Monday-Saturday: 10am 8pm and Sunday: 11am-6pm.
How does the buy process work?
We're not a consignment store. We are always looking for gently used clothing, shoes, toys and baby equipment. We buy all seasons, all year round, and we are looking for new and next-to-new styles that are less than 5 years old. There is no appointment necessary as buying is on a first come, first served basis.
1.) Gather: Gather up your like-new and gently-used: APPAREL including swimwear, coats & costumes (Preemie - size 18/20), SHOES (Infant 0 - Youth 7), TOYS, and BABY EQUIPMENT (strollers, high chairs, bassinets, & more!)
2.) Sort: SELL us items in ready-to-wear/use condition that are less than 5 years old. Equipment/toys must meet safety standards & have all parts. TOSS well-loved items (stains, fading, missing pieces, or not working.) Make sure items are: CLEAN, COMPLETE (parts & pieces), CONTAINED & laid flat in containers.
3.) Bring it in: Containers of apparel / shoes / small toys and any large toys or equipment, and our amazing staff will sort through your items and select those we would like to purchase. Items are then entered into a computer, which generates a quote based on style, brand, condition, and store demand.
4.) Get Paid: When your offer is ready, we will text you. We will show you which items we would like to purchase, and if you accept our offer, we pay you CASH on the spot or you can always opt for store credit.
Are there items that you don't purchase?
While it is difficult to provide an exhaustive list of items we aren't able to buy, here are some common examples:
- For us to offer the latest in style, value prices and safe equipment, we ask that all items have been manufactured within the last 5 years
- Recalled items
- Furniture (cribs, gliders, changing tables, toddler beds)
- Items that have been altered or modified from the original manufacturer
- Car Seats (Due to safety regulations we cannot buy or sell car seats as it is impossible to guarantee their safety or accident history)
- Used Helmets
- Used Socks / Underwear
- Bedding
- Room Décor
- Baby Formula / Food
- Used Feeding Items (think bibs / dishes / bottles)
- Breast Pumps & Used Accessories
- Diaper Pails
- Opened Puzzles over 100 pieces
- Bathtubs and bath toys
- Potty Chairs
- Stuffed toys
- Infant sleep positioners
How much will you give me for my stuff?
Typically, we offer between 20% to 40% of retail value for items we purchase from our customers. Our evaluation process involves careful inspection for style, safety, condition, and the demand within our store.
While you will may earn more by selling items yourself through platforms like the Marketplace, our service provides convenience and saves you time. We understand the challenges of negotiating and meeting strangers, which is why Once Upon A Child offers a hassle-free alternative.
Do I need an appointment to sell my gently used kids stuff?
No appointment needed! We buy all seasons, all the time! Our Buy Counter is open daily.
We buy on a first come/first served process. Once you drop your items off, we will quote you an estimated wait time. You do not need to wait in the store, but you do need to return to the store after we text you that your offer is ready. If you are unable to return to the store within 2 days, your offer will be closed out for store credit and any items that we pass on, including the container you brought it in, will be donated.
Are there brands that you don't purchase?
Yes! Because style is important, we don't normally buy clothes that are older than about 4 or 5 years. As a result, there are brands that are out of business or have changed names prior to that time frame. Brands like: Faded Glory, Cherokee, Crazy 8 and Circo were closed down around 2017, putting them outside of our style range.